BIG W Gateways

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Reviews of BIG W Gateways

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  Janet Saxton Added July 16, 2023

  ★ ★ ★ ★ ★
  I couldn’t find something I was looking for in the Sports Dept and I asked a staff member who was putting away DVD stock. His name was Jake and he was so helpful and walked down to the Sports Dept, found the item and then brought it back to me. I really appreciated his help and positive attitude. He’ll go a long way. Thanks Jake.
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  Adam Scott Added July 15, 2023

  ★ ★ ★ ☆ ☆
  If I could give 2.5 stars I would. The store is fine - nothing special to report on and compared to its neighbour Target it’s miles behind. The design is basic and intuitive and layout pleasant. Could have a better Pop Vinyl collection and LEGO section.
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  Meandhim Added July 06, 2023

  ★ ★ ★ ★ ★
  Couldn't find the item I wanted instore - though online it said it was in stock. The woman behind desk in the Party area was super helpful in trying to locate it. It wasn't there (likely stolen) but I appreciated the friendly service.
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  Natasha Added June 30, 2023

  ★ ☆ ☆ ☆ ☆
  Horrible experience with click and collect. Waited 30mins after clicking “here”, with no one coming out to give me my package. I rung the centre and whoever answered told me I should have gotten out of my car and rung the doorbell and before I could reply to that she hung up on me and a further 5 minutes later someone opened the door and I got my order… does this not defeat the whole point of click and collect? It was not given to me at the time selected to pick up and I was told I should be getting out of my car to ring a doorbell… was very unprofessional and rude
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  Rebecca Wall Added June 26, 2023

  ★ ☆ ☆ ☆ ☆
  Can I do negative stars? A refund with a receipt should be easier than I experienced. 1 week after realising the bike stand won’t work on his bike, returned in original package and the staff member didn’t believe that my sole credit card was the card used to purchased.
  a digital card shows a different number to a physical card. All big w have to do is educate staff who are responsible for refunds on how to do their job and give them the guidance on cards.
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  Serene Tee Added June 12, 2018

  ★ ☆ ☆ ☆ ☆
  Went to party section today (Sunday 06/08/17). Both ladies at the counter were very rude. I am aware it was a busy day but a better service could have been given. When I asked for price for a product that actually fell on the floor. She told me to look up the price tag myself on the shelf. And when I was checking on the other product. The other lady came to me and told me off that I opened the product so I must paid for it. What service am I getting? Should have just shop at my local big w with friendly staffs.

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About bigw.com.au

BIG W | Think unbeatable savings, think big, Think BIG W
Shop for a great range of products for women, men, kids and babies as well as toys, home, electronics, gaming, DVDs and more at everyday low prices